CONCILIANET: 9 years of ODR in Consumer Protection in MEXICO | Amanda Maria Arley Orduña

The Consumer Protection Institution in Mexico called “Procuraduria Federal del Consumidor (Profeco)“ run his project Conciliatet in 2008 as a digital platform dedicated to facilitate synchronous and asynchronous communication during conciliation process in the conflicts between consumers and suppliers. Since then has been pass nine years with amazing statistic results  with more than 90% of the conflicts resolved by the system. But now Concilianet have challenges to generate more access to justice to the Mexican and foreign consumers in national commerce and cross border commerce. Concilianet has been an example for get the compromise of the companies and serve as good reputation to the companies part of the program, so Concilianet has taught us how overcome the legal lacks of Profeco through good operational and technological management.

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